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News

NEWS

FREQUENTLY ASKED QUESTIONS

• How are the calls delivered?

PURPLE NUMBERS operates one of the technically most advanced premium rate global international switching and termination platforms. Calls are connected to International Points-Of-Presences (IPOP), where they are either terminated onto our IVR equipment (to an existing service, in a sound file we maintain, or on a service one that our IVR technicians model for us), Internet Modems, or internationally forwarded to your own target destination numbers. We can also route the calls to PSTN's for which a nominal routing fee is charged. IPOP are located in the Frankfurt am Main, Germany. For service providers wishing to offer premium rate internet connectivity, our global IP network can terminate your premium rate call directly onto the internet at the IPOP.

• Is there any online access provided by you?

Yes, there is an exclusive online portal provided to each and every client. The online portal portrays the details such as the list of all the numbers allocated to them, historical statistics, real time and a live statistic that shows every call that could be seen.

• How can I start working with you?

For getting the number(s), you can follow these steps:

1. After log in to http://www.purple-numbers.com/, on the right side of the panel, please click "REGISTER" Panel.

2. After that please fill all fields in form "USER ACCOUNT".

3. Then click on the purple letters "CREATE NEW ACCOUNT" on the bottom side.

4. It will appear Number Request: Step 1, here you can select the Group Number, that you want to take.

5. After chose the Group Number, you may select the Payout Term.

• Will I have to sign a contract with you?

In the form you have to fill out you have to accept our General Conditions. That is all. Also you can upload a copy of an ID (i.e. a passport). Otherwise our staff will ask you to send a copy of your passport (or another picture ID) before we do the first payment.

• Why do I have to send an ID?

In Europe companies have to know their customers in order to prevent money laundering. Having your account number and your passport ID is the very minimum we have to ask of you.

• How often is the payment made by our solution?

There are different payment cycles and rates for different countries. Detailed information can be obtained by viewing our rate card. Payments are either weekly, monthly or even forty five days from end of first month.

• Why are these solutions offered to so many countries?

We are have direct relationships with several Tier1 carriers all around the world which allows us to have so many different terminations. We are always looking for new terminations and opportunities in the telecom world.

• What is the minimum amount before transfering the payouts?

Minimum amount for bank wire transfer is 300 EUR/USD and 300 EUR/USD for PayPal.

• What will happen if I can't reach the minimum limit?

There is no problem. We will add your amount to your next payment term so for example if you work on daily basis and you make $100 the first day they will be added to the amount of your next day traffic or until you reach $300. After that your payment will be made.

• How do you transfer money?

We are paid corresponding to the volume of minutes you send to your numbers according to the fixed rate indicated in the contract. If, for some reason, you don't manage to generate any minutes on your numbers, you don't pay anything. For example: payment terms 7/1(+/-2) days - it means you will get paid after 1 day when you finish your weekly work. Daily, Weekly, Bi-Weekly or Monthly Payments. Mode of payment: we transfers the funds to its clients by Bank Wire transfer or cash pick up by PayPal.

• How can I find which destination work from my country and operator?

One way to do this is to call the test numbers.When you hear our voice message or see your call in ACTIVE CALLS this means that you are successfully connected. The other way to check which destinations have access from your country and operator is from the ACCESS page in your account.

• How many destinations can I call?

You can call as much as possible destinations you want. There is no maximum limit.

• Do all numbers work in all countries?

No, different Premium Rate Numbers offer different access from different countries. The best way to find out is to call the test numbers. We provide updated access lists for most of our terminations. Contact us and we will assist you to find the best working solution for your business model.

• I want to resell your numbers. Is that possible?

• Do you operate only in office hours?

No, our services are offered 24 x 7 to the clients. So we would be available to our clients through Skype, MSN, Gmail, Phone and Email.

More

Services

On-line web-portal

Our unique customer web-portal is the fully automatic solution to manage your IPRN numbers and get payouts. Starting from the first click on the «Registration» button on the top of our home page and ending with getting payment from us you can do everything yourself: register with your personal or you company details, choose payment method, allocate IPRN numbers with any preferrable terms and conditions, control incoming calls, get detailed statistics of your traffic, manage invoices, create sub-account to build your own reseller programms, create IVR applications, setup call-forwarding etc. No need to write emails and contact our staff. Just make the first click and start earning money as soon as possible at any time.

IVR application

Create your own IVR (inetractive voice response) applications based on your own scenario, scripts and audio records using our built-in on-line tool for your IPRN and audiotext needs. After creating your own account in our on-line web-portal (see above) you'll be able to:

  • create your own IVR-menu;
  • upload audio files;
  • map IVRs to your numbers.

All these are absolutely free of charge and will be available for your needs right after completing the registration process.

 

Call forwading

In addition to the standard scenario when calls to IPRN numbers generated by our customers are terminated in our platform you can use the option when all calls may be forwarded to your own equipment via SIP. If you're interested just enter your own SIP-servers' details after login to our on-line web-portal and map them to your IPRN numbers. As an example this are very convinient solution when you have your own call-center to serve incoming IPRN calls.